Browser & Device Recommendations

For the best experience, please use these browsers:

• On a computer or Android device: Use Google Chrome (version 115+)
• On an iPad or iOS device: Use Safari (version 16+)
• Note: Screen sharing is not supported on iOS devices.

Optimise Your Internet Connection

• Minimum speeds: Ensure you have at least 5 Mb/s download and 3 Mb/s upload.
• Go wired: Use a wired Ethernet connection for maximum stability.
• Reduce strain: Close any unnecessary tabs, streaming services, or other video call applications.
• Move closer: If using Wi-Fi, try to be as close to your router as possible.

In-Lesson Best Practices

• Check devices: Always check your microphone and speaker settings within the Lessonspace classroom to ensure the correct devices are selected. Use the demo link above to do this.
• Hardware acceleration: For smoother video and background effects, enable hardware acceleration in your browser.
• Consider CoBrowser: If you experience screen-sharing delays, try using the CoBrowser feature to share content like Google Slides or websites.

What If Issues Persist?

• Reload and rejoin: Reload the page and join the Space again.
• Try another device: If possible, test the lesson link on a different device.
• Report the issue: If the problem continues, use the "Report an issue" function inside the classroom to send a detailed report to the Lessonspace support team and also please report the issue to the Primary Tutor Project team.
• If you are facing audio issues we would recommend double-checking that an external mute (on the laptop) was not accidentally enabled - this is often the case when audio suddenly disappears in a session.